Are Filling Baskets Emptying Your Bank Account?
Posted: Aug 15, 2017 5:49pm

It's that time of year again and the laundry baskets are filling up with school clothes, sports uniforms, and endless amounts of towels.   What can you do about making sure those baskets filling up don't empty your checking account?

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What NOT to flush
Posted: Jul 25, 2017 11:36am

Although the toilet may seem like an easy way, it is not a trash can. Flushing anything that isn’t toilet tissue or waste contributes to home plumbing blockages, septic system issues, city sewer overflows, and increased work for sewer crews and wastewater treatment plants…

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Leaving Your Home for a While?
Posted: Jul 6, 2017 5:30pm

Don’t Forget to Turn Off Your Water!

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Leaving Your Home for a While?

Don’t Forget to Turn Off Your Water!


You are preparing to leave your home for an extended time away, you make sure everything that you need is packed. You turn off the lights, re-program your thermostat and re-route your mail. But what about your water? What steps have you taken to secure your home from possible expensive water leaks while away?

A leak can happen at any time and it only takes a small water line leak in your home to cause serious water damage and/or escalate your water bill by hundreds of dollars. To help avoid this, we recommend shutting off the water to your home before leaving. This is easy to do and only takes a few minutes. By shutting off the water to your home, you could save money, avoid damage and gain peace of mind while away.

Unfortunately, many homeowners are uncertain about where their main water shut off valves are located or how to operate them when the need arises. While shutting off the water to your home may sound challenging, it is actually quite simple. The first step in shutting off your water is locating the shut off valves on your property. In the Houston area, a property can have as many as three shut off valves located in several different areas. These locations can be both inside and outside of your home. The most typical locations are:

  • Your pantry
  • A closet or laundry room
  • The garage
  • Outside your home near your hose bib

Don’t Mix Up Your Other Lines: There are individual valves to turn off the water for a specific appliance (sink, toilet etc.). Although the shut-off to the water heater may look promising, that only affects the outflow of hot water from that point. Do not confuse your exterior gas shut-off (and connected gas meter) with water lines.

If you cannot locate your internal water shut-off as listed above, please contact your Operator to have your water shut off at the external meter, it is not recommended to tamper with the water meter yourself.

Hays Utility